Contact Us
Have a question or need help? We're here for you.
✉️Send Us a Message
📧Or Email Us Directly
Choose the best way to reach us based on your inquiry type. We aim to respond to all inquiries within 48-72 hours.
General Support
Questions about using the platform, account issues, or feature requests.
support@thelocalgem.comBilling Support
Questions about charges, payment issues, or subscription inquiries.
billing@thelocalgem.comNote: All purchases are non-refundable. See our Billing Policy.
Privacy Inquiries
Data access requests, deletion requests, or privacy concerns.
privacy@thelocalgem.com⏱️Response Times
| Inquiry Type | Expected Response |
|---|---|
| General Support | 48-72 hours |
| Billing Questions | 24-48 hours |
| Privacy Requests | Within 30 days (as required by law) |
| Legal/DMCA | 72 hours |
❓Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes.
How do I claim my business listing?
Search for your business, click on the listing, and select "Claim This Business." You'll need to verify your ownership through email or phone verification.
How do I upgrade to Premium?
Go to your Owner Dashboard and click "Upgrade to Premium." You can start with a free 30-day trial before committing to a purchase.
Can I get a refund?
All purchases are non-refundable. We encourage you to use our free 30-day trial to evaluate premium features before purchasing. See our Billing & Refund Policy for details.
How do I delete my account?
Contact us at privacy@thelocalgem.com with your account deletion request. We will process your request within 30 days. Note that if you have a paid membership, no refund will be issued upon account deletion.
How do I report a fake review?
Use the "Report" button on any review you believe violates our guidelines. Our moderation team will investigate and take appropriate action.
🏢Business Information
www.thelocalgem.com
Dallas-Fort Worth, Texas
United States